Contact support
Email: support@wintino.com
Live chat is available in the casino. For questions about an existing account, please use your registered email address.
What to include in your enquiry
A clear description helps us handle your request. For payment enquiries, include the date, amount, payment method and transaction reference, if available. For game errors, the game title, time and exact error message are useful.
Do not include passwords, full card details or voucher codes in your message. Make sure screenshots do not contain this information either.
Submit a complaint
Our support team will handle your enquiry first. If a complaint remains unresolved after the initial response, you can submit a detailed written complaint to complaints@wintino.com.
Send the message from your registered email address and include your username, full name as registered on your account, a description of the issue, and any relevant dates and times. The subject line should contain «COMPLAINT» and the reason for your complaint. We normally respond within ten days of receipt; complex cases may take longer.
Taking a break or self-exclusion
You can send a request to support@wintino.com. State clearly whether you are requesting a gambling break or self-exclusion. For information on self-exclusion and independent support services, visit Responsible Gambling.