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Wintino Withdrawals
From your casino account to you.
Request withdrawals from your Wintino account. We process valid requests within three working days once all conditions have been met and the necessary checks are complete. It may take additional time for the money to reach you.
18+. Withdrawals are subject to account verification, wagering requirements and applicable limits.
How to request a withdrawal
Select an amount and payment method
Choose a withdrawal method available to your account and enter the amount and required payment details. Where possible, we pay out using the same method you used to deposit. If withdrawals are not supported by your deposit method, another method may be required.
Submit your request
After you submit your request, we process it and carry out the necessary account checks. We will contact you if documents or further information are required. You may have no more than three withdrawal requests pending at the same time.
How long does a Wintino withdrawal take?
Three working days for processing does not mean the funds will arrive within three days. The period starts from your request or from the last completed withdrawal, provided all conditions have been met and all checks completed. Our finance department processes withdrawals Monday to Friday, from 06:00 to 17:00 GMT.
Request still pending
Weekends do not count towards processing time. Several consecutive requests or additional checks may extend the wait. A new request will not speed up an existing withdrawal. If your account verification is complete and the processing period has passed, our support team can help clarify the status of your withdrawal.
Documents requested
We may put a withdrawal on hold until your identity, source of funds or other account information has been verified. We usually take up to ten days to review a complete set of submitted documents; additional checks may take longer.
Withdrawal processed but funds not received
After we process your withdrawal, the payment provider needs further time to transfer the funds. This depends on your chosen method. With your request details, our support team can establish whether the withdrawal is still being processed by us or has already been passed to the payment provider.
Documents required for verification
We verify your age, identity and, where necessary, the source of your deposits. Checks may take place before or after a deposit or in connection with a withdrawal. We will specify which documents are needed in our request.
Identity
We may ask for a passport, identity card or driving licence as proof of identity, along with additional documents. Further identity verification, such as by phone or facial recognition, may also be required.
Residential address
Proof of address may include an electricity or water bill, bank statement or tenancy agreement. The documents must confirm your residential address and match your account details.
Payment methods and source of funds
We may require proof that the payment method used belongs to you. This may include bank or card statements and transaction histories. Additional information about the source of deposited funds may also be needed.
Your withdrawal limits in CHF
Daily and monthly maximum amounts depend on your VIP level. The following limits apply to an account in Swiss francs:
| VIP level | Per day | Per month |
|---|---|---|
| Level 1 | 500 CHF | 7’000 CHF |
| Level 2 | 500 CHF | 10’000 CHF |
| Level 3 | 800 CHF | 12’000 CHF |
| Level 4 | 1’000 CHF | 15’000 CHF |
| Level 5 | 1’500 CHF | 20’000 CHF |
Your VIP level depends, among other things, on your activity over the previous 90 calendar days. After a month without active bets, it is reduced to the lowest level. Additional minimum and maximum amounts per transaction and individual payout schedules may apply depending on the withdrawal method, account level or circumstances.
How to withdraw your balance
For CHF withdrawals, you can use a card, bank transfer, Revolut, Skrill or cryptocurrencies. The methods available to your account also depend on your previous deposits and the verification required.
Cards, bank transfers and e-wallets
| Withdrawal method | Minimum | Maximum |
|---|---|---|
| Card | 15 CHF | 3’000 CHF |
| Bank transfer | 10 CHF | 4’500 CHF |
| Revolut | 10 CHF | 4’500 CHF |
| Skrill | 10 CHF | 4’500 CHF |
Cryptocurrencies
| Withdrawal method | Minimum | Maximum |
|---|---|---|
| Bitcoin | 60 CHF | 5’400 CHF |
| USDT: ERC20, Solana, BEP20, TRC20 | 20 CHF | 4’500 CHF |
| USDC, USDC on Solana | 20 CHF | 4’500 CHF |
| Other coins | 20 CHF | 4’500 CHF |
Other coins include Bitcoin Cash, Ethereum, Litecoin, TRX, BNB, DOGE, Solana and Cardano. Cryptocurrency amounts are expressed as CHF equivalents.
Your balance, wagering and active bonuses
Deposits without a bonus also have a wagering requirement
You must wager your deposit at least once before withdrawing. A minimum wagering amount of 20 EUR also applies in the calendar month in which you request the withdrawal. We may reject the request if this requirement has not been met.
If you have not wagered the full deposit amount at least once, winnings may be forfeited and payment fees may apply: 10% of the most recent deposit, with a minimum of 0.50 EUR; for deposits made by bank card or bank transfer, the fee is 15%. Any bonus wagering requirements apply in addition.
An active bonus affects withdrawals
With the casino welcome bonus, you must wager the combined deposit and bonus 35 times. Free spin winnings must be wagered 40 times. Requesting a withdrawal before accepting the bonus or after activating it ends your entitlement to this offer. Cancelling a bonus forfeits the entire casino bonus balance.
You have ten days from activation to meet the wagering requirement. The maximum stake and conversion limits of the welcome bonus also apply.
Why is my withdrawal delayed or declined?
Verification is not complete
Missing documents, outstanding questions about your account details or source of funds may delay the withdrawal. Providing the requested evidence and a complete response helps us continue the checks.
Wagering is incomplete or you have reached your limit
We may reject your request if your deposit has not been fully wagered or bonus requirements remain unmet. The same applies if the requested amount exceeds your daily or monthly limit. Our support team can explain what is outstanding on your request.
The payment method cannot be used
Not every deposit method supports withdrawals. If the requested method cannot be used, we can discuss an alternative available to your account. General deposit information is available under Payments.
Your account is undergoing additional checks
If fraud, collusion or illegal activity is suspected, we may cancel a withdrawal and carry out further checks. Submitting multiple identical requests will not change the reason for a rejection. Our support team can clarify the reason and possible next steps for your account.
Withdraw with Bitcoin or USDT
You can withdraw Bitcoin and USDT on ERC20, Solana, BEP20 and TRC20, among other cryptocurrencies. The minimum is 60 CHF for Bitcoin and 20 CHF for USDT, expressed as CHF equivalents. The recipient address must match the currency and network selected. For example, a USDT withdrawal on TRC20 requires an address that can receive USDT on that network.
Account verification, wagering requirements and withdrawal limits also apply to cryptocurrencies. Our processing and the subsequent network transfer are separate stages; we cannot promise immediate receipt of funds.
We're here to help with your withdrawal
Our support team is available 24/7 via live chat or email at support@wintino.com.
Include the request date, amount, payment method and transaction reference, if available, so we can identify your request. Include the exact error message if one appears. Do not share your password or full card details.
Questions about Wintino withdrawals
Will my withdrawal reach my account within three working days?
Not necessarily. The three working days cover our processing from the request or the last completed withdrawal, provided all conditions have been met and verification is complete. The payment provider may then need additional time to credit your funds.
How long does verification take?
We usually review fully submitted documents within ten days. Complex cases or additional checks may take longer. You must submit requested documents within 30 days.
How much can I withdraw in CHF?
Level 1 limits are 500 CHF per day and 7’000 CHF per month. Depending on your VIP level, these rise to 1’500 CHF per day and 20’000 CHF per month at Level 5. Transaction limits or individual payout schedules may also apply.
What is the minimum withdrawal?
The minimum is 10 CHF for bank transfers, Revolut and Skrill, or 15 CHF for card withdrawals. For Bitcoin, it is an equivalent value of 60 CHF and for the other supported cryptocurrencies 20 CHF. Additional account-specific requirements may apply.
Can I withdraw with TWINT, PostFinance or paysafecard?
We offer cards, bank transfers, Revolut, Skrill and cryptocurrencies for withdrawals. TWINT, PostFinance and paysafecard are not among our CHF withdrawal methods. A deposit method does not necessarily support withdrawals.
Can I request several withdrawals at once?
Yes. You may have no more than three withdrawal requests pending at one time. Multiple requests do not shorten processing times; the processing period may be calculated from the last completed withdrawal.
Is there a wagering requirement without a bonus?
Yes. You must wager your deposit at least once. A minimum wagering amount of 20 EUR also applies during the calendar month of your withdrawal request. If these requirements are not met, your request may be rejected; if your deposit has been wagered less than once, winnings may be forfeited and fees may apply.
Can I withdraw with an active welcome bonus?
Requesting a withdrawal before accepting or after activating the casino welcome bonus ends your entitlement to it. Cancelling the bonus forfeits your entire casino bonus balance. Converting bonus winnings is subject to the relevant wagering requirements and conversion limits.
Your withdrawal starts in your account.
Request a withdrawal there using a method available to you. If you have questions about your request, we are here to help around the clock.