Set limits on money and time
Only gamble with money you do not need for rent, bills or other essential expenses. Setting a budget and a time limit in advance can help you keep track of your spending and playing time.
Further bets will not necessarily recover previous losses. Gambling with borrowed money or under the influence of alcohol or drugs increases the risk of losing control.
Recognise the warning signs
Warning signs include gambling for longer or spending more than planned, hiding losses or borrowing money to keep playing. If gambling begins to affect work, family or other interests, seeking support is a sensible step. You can also seek advice before debts or other serious consequences arise.
Gambling breaks and self-exclusion
You can request a gambling break or self-exclusion from Wintino support at support@wintino.com. Make it clear in your message that you want your account restricted. You must also disclose any other existing accounts; no new accounts may be opened during self-exclusion.
Changing your password does not cancel self-exclusion. Support must first process your request. Your account may not yet be blocked while the request is being processed.
Independent support
Spielen ohne Sucht offers help with gambling problems in Switzerland. Free, anonymous telephone support is available 24/7 on 0800 040 080. Family members and friends can also seek advice.
SafeZone.ch provides free, anonymous online addiction counselling for people affected and their loved ones.
Protect minors
Keep login details out of reach of minors. Avoid saving passwords on shared devices. Parental controls and filtering tools can also help restrict access to gambling websites.